Case Study: Implementing Pulse for Enhanced Risk Management

Berrigan Shire Council faced significant challenges in managing risks due to the lack of a centralised platform for recording and monitoring risk data. Before the implementation of Pulse, the process was cumbersome and inefficient, relying on scattered Excel spreadsheets with no singular point of reference. This decentralised approach made it difficult to extract and compile risk information for internal and external auditing purposes, including ARIC (Audit and Risk Committee) reviews. The need for a more streamlined and efficient system was evident to improve the organisation's risk management capabilities.

The Solution

Council’s engagement with Pulse began as a solution to these challenges. Pulse offered a centralised platform for risk management, addressing the critical need for a unified system to record, manage, and retrieve risk data efficiently. The implementation process was led by a dedicated Implementation Consultant from Pulse, who played a pivotal role in ensuring a smooth transition. Pulse’s approach to implementation was highly personalised and responsive, scheduling sessions at times that were convenient and providing thorough walkthroughs of Pulse's modules and features.

The engagement process was characterised by ease and effectiveness. The Implementation Consultant provided comprehensive support throughout, addressing any questions and ensuring a deep understanding of the system's functionalities. This hands-on, guided approach was instrumental in facilitating a successful implementation, making the transition to Pulse not just a change in systems, but a significant improvement in the organisation's risk management processes.

Key Outcomes

The introduction of Pulse transformed the organisation's approach to risk management. The previously fragmented and inefficient system was replaced with a streamlined, user-friendly platform that centralised risk data management. Key outcomes of implementing Pulse included:

• Centralised Risk Register: Pulse provided a singular platform for recording and managing risk data, eliminating the reliance on scattered Excel spreadsheets.
• Reporting Efficiency: With Pulse, compiling information for auditing purposes became significantly more straightforward, enabling quick and easy access to risk data with just a few clicks.
• Enhanced Data Security: The platform offered a secure environment for recording and storing risk information, ensuring data integrity and confidentiality.
• User Satisfaction: The system was described as easy and user-friendly, indicating high user satisfaction and ease of use.

“I don't think that I could go back to using Excel spreadsheets or having somewhere where I didn't have all risk information in one area. At the click of a button I can extract information and feel rest assured I have somewhere where I can safely record it and keep it.” – Michelle Koopman, Enterprise Risk Manager

The implementation of Pulse as a risk management solution addressed Berrigan Shire Council’s challenges by providing a centralised, efficient, and user-friendly platform for risk data management. The success of the project underscored the importance of choosing the right tools and partners for managing organisational risks. Pulse was not only a tool but a transformative solution that streamlined processes, enhanced data security, and improved audit readiness, demonstrating the significant benefits of adopting specialised risk management software.