Market Creations Agency is a full-service marketing agency who support businesses, government agencies, and community groups across Western Australia. Their services include creative design, marketing strategy, brand development, online and digital services, public relations, and event management.
The agency’s personalised solutions and ability to connect with their customers is backed by a high performing team who are guided by well-established strategies and processes. To ensure team members are enabled to succeed, new starters need to up skill on the organisation’s processes to help expedite their time to productivity.
The Challenge
In today's fast-paced business environment, efficient onboarding and recruitment processes are crucial for organisations looking to attract and retain top talent. Market Creations Agency successfully transformed their onboarding and recruitment procedures with the help of Pulse Talent.
Prior to implementing Pulse Talent, Market Creations Agency encountered several challenges in their HR processes. Onboarding was a cumbersome, time-consuming process that often left new employees feeling overwhelmed. Additionally, their recruitment process involved manual data entry and switching between multiple platforms, leading to inefficiencies and potential errors.
Market Creations Agency’s journey toward enhancing their HR operations started with a solution that simplified the onboarding experience for new employees and optimised their recruitment efforts.
Solutions Provided by Pulse Talent:
1. Streamlined Onboarding Process:
Pulse Talent provided Market Creations Agency with a user-friendly portal that streamlined their onboarding process. The system was equipped with pre-configured templates and quick access to essential documents, making it easy to tailor onboarding to each employee's specific requirements. Workflows ensured that all tasks were completed in a systematic manner, reducing the risk of oversight. New employees were able to complete preliminary ‘paperwork’ before their start date, setting a positive tone for their journey with the company.
2. Integration with SEEK:
Pulse’s Recruitment Module integrates with SEEK, a popular job posting platform. This integration allowed the agency to manage the entire recruitment process, from posting job listings to onboarding new hires, all within a single platform. This eliminated the need to switch between multiple systems, resulting in a significant efficiency gain estimated at approximately 40%.
3. Implementation and Training:
Pulse Software offered comprehensive implementation services and training to ensure a smooth transition for Market Creations Agency. A dedicated consultant worked closely with the agency’s team, providing patient, helpful, and responsive guidance throughout the process. This support was instrumental in ensuring that Market Creations Agency could fully leverage the capabilities of Pulse Talent.
4. Ongoing Support:
Beyond implementation, Market Creations Agency also received ongoing support from Pulse Software. This support was described as excellent by the client’s team, reinforcing their confidence in the system's reliability and their partnership with the SaaS platform.
Results Achieved:
Market Creations Agency’s onboarding process was transformed from a time-consuming endeavour to a seamless experience, enhancing the agency’s reputation as a professional employer. New employees provided positive feedback, noting the ease of use and accessibility of the portal.
Furthermore, the Recruitment Module’s integration with SEEK streamlined recruitment efforts, significantly reducing manual tasks and the need to switch between platforms. This efficiency gain was estimated at 40%, freeing up HR resources for more strategic activities.
Client Testimonial:
"Our onboarding process has been streamlined significantly both externally to new employees and internally to manage the various tasks in onboarding the new employees. There is no reinventing the wheel, the templates are set up, documents uploaded in the portal for quick access, easy editing if required, tailored to the specific requirements associated with onboarding the employee. Workflows assist in ensuring all tasks are carried out. The portal allows new staff to complete all the preliminary paperwork before their start date, providing a good first impression of a professional company. Feedback from new employees is that the portal is easy to run through, easy to access, and there have been no issues with the onboarding process.
Recruitment via the integration with SEEK is also fantastic allowing you to manage the recruiting process from start to finish to onboarding. This cuts down having to manually switch between multiple platforms to undertake this process. Efficiency gained in this one module alone would be approximately 40%.
The implementation and training provided by Pulse was amazing and the consultant was very patient, helpful and responsive. We have also found the support to be excellent."
Sharon Watson, General Manager - Market Creations Agency 2023
About Pulse Software
Pulse is an Australian SaaS company focused on industry leading, out-of-the-box process management software solutions with module-style applications developed using the latest cloud-based technology for a wide range of organisations.
