The previous system used by the City lacked in-built reporting capabilities and business planning functions. It was difficult to navigate and required a large amount of onerous administrative tasks to assist users with their enquiries including time consuming data entry and management. This meant the corporate reporting team was required to spend more time helping users or chasing action updates rather than producing quality reports. The system also offered less flexibility when catering for the changing needs of the organisation with no link between Project Initiatives (Budget Bids)/Projects and Actions.
The solution
A trial of the Pulse module was undertaken in 2019 and implemented nine months later. The simple interface required minimal to no training, with the ability for management and relevant staff to use the system without any changes to existing processes. It also allowed the flexibility to link projects to relevant actions avoiding the need for updating by Project Managers in the future. The module has revolutionised the City’s reporting processes, now forms a strategic part of its annual business planning and ultimately provides greater flexibility and transparency for users across the organisation.
The result
The Pulse module facilitated significantly improved customer service and enquiry assistance during and after implementation. Minimum training requirements and easy navigation as a result of the user friendly interface enhanced the quality of information and speed of updates, shifting time spent on follow ups to producing quality reports. Easy data extraction and fast uploads along with the flexibility to develop reports minimised system administration tasks and enabled the creation of different planning hierarchies and reporting functions including Audit Reviews, Strategies and Plans. The module also provided the flexibility for the end user to cater to different requirements, with a central information point minimising risk and retaining data integrity.
“Prior to implementing the Pulse Project Management & Control module, Council’s executive leadership and program delivery management teams had limited ability to monitor and track the actual status, progress, and performance of Council projects/Project Bid. Pulse has enabled Council to significantly improve project delivery, management, governance and performance.”
Manoja Ratnayake – Corporate Reporting Team Leader, City of Boroondara
Pulse is an Australian SaaS company focused on industry leading, out-of-the-box process management software solutions with module-style applications developed using the latest cloud-based technology for a wide range of organisations.
1300 363 325 | info@pulsesoftware.com